Want to receive an email if you can apply for a credit refund? Subscribe now!
Notifications about your missed check-in or check-out
Subscribe and then receive an email if you can apply for a refund for a missed check-in or check-out from now on. This is handy because it means you no longer need to check yourself whether you can apply for a credit refund yet!
How it works After missing a check-in or check-out, it sometimes takes a while before the journey is shown on this website. In most cases, you can apply for a credit refund within 15 days. If you subscribe to this service, from now on you will receive an email if you can apply for a credit refund.
Terms and conditions Per half calendar year, you can apply for a credit refund for three journeys per operator. NS has different terms and conditions. If you forget to check in or check out more often than that, you cannot apply for a credit refund for these journeys. You will therefore not receive an email.
Change email address Would you like to receive the notifications at a different email address? It's easy to change your email address. Enter your details and change your email address in the second step.
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