Didn't check in or check out? Apply for a refund in three steps!

How does this work? ?

Enter your OV-chipkaart details

Stop or station

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Good to know:
- it can take a while before your journey is shown on this website. In most cases, you can apply for a credit refund within 15 days
- after your online application, you need to add the credit to your card at a pick-up device

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Missed Check-out Alert Missed Check-out Alert

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