Didn't check in or check out? Apply for a refund in three steps!

How does this work? ?

Enter your OV-chipkaart details

Details
 
Stop or station
 
Confirmation
 

Your details

For your information: we are currently experiencing a technical defect. Therefore it is not possible to ask for a refund for a missed check-out with NS. We are working hard to solve this problem. Our apologies for the inconvenience.

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Missed Check-out Alert Missed Check-out Alert

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