Didn't check in or check out? Apply for a credit refund in three simple steps!
Apply for a credit refund quickly
You can apply for a credit refund in three simple steps on this website. You can do this if you did not check in or out on the bus, train, tram or metro. You enter which stop or which station you got on or off at. We will then calculate what the journey cost. If you have overpaid, you will receive a credit refund. You can then add this to your OV-chipkaart at a pick-up device.
You can apply for a refund for a maximum of three journeys per operator between January and June and between July and December. N.B.: different terms and conditions apply for NS.
It can sometimes take a while for the journey to appear. In most cases this will be within 15 days. Questions? Check www.ov-chipkaart.nl for further information.
Forgot to check in with NS?
In this case, you can't apply for a credit refund through this website. NS only allows correction of a missed check-out. It is also possible that your application for a credit refund will be unsuccessful because a missed check-in is shown as a missed check-out. Check www.ns.nl to find out what you can do to apply for a refund.